If your pTron speaker is experiencing power on/off problems—such as refusing to turn on, turning off automatically, or not responding to the power button—here are the solutions based on common troubleshooting steps:
1. Fix: Speaker Won’t Turn On or Stays Off
- Charge Fully: Connect the speaker to a power source using the original charger and allow it to charge for at least 1–2 hours. The battery may be completely drained.
- Check Cable/Adapter: Ensure the charging cable is not damaged and the adapter is working. Try a different USB cable.
- Reset the Speaker: If the device is frozen, perform a reset.
- Method 1: Long-press the power button for 10–15 seconds.
- Method 2 (If applicable): Locate the small reset hole and use a pin to hold the button inside for a few seconds.
- Check Port: Clean the charging port for dust or lint that might be blocking the connection.
2. Fix: Speaker Keeps Turning Off Automatically
- Charge to 100%: A low battery often causes, or triggers, automatic power-off mechanisms.
- Increase Source Volume: If the connected device (phone/laptop) has low volume, the speaker might turn off after a few minutes of inactivity (auto-power saving mode).
- Check Range: Move the speaker closer to the audio source. A weak, inconsistent Bluetooth signal can cause it to shut down.
3. Fix: Power Button Not Responding
- Hard Reset: Hold the power button and the volume down button simultaneously for 5-10 seconds.
- Check for Physical Damage: If the button feels stuck, clean around it with isopropyl alcohol or press it gently to dislodge debris.
4. When to Contact Customer Support
If the speaker still fails to turn on or off, it may have a faulty battery or internal circuit issue.
- Warranty Claim: Reach out to pTron support through their website or email to support@ptron.in with your invoice for a replacement or repair.
General Power Operation for pTron Speakers:
- To Turn On/Off: Long-press the Power button (⏻) until you hear a voice prompt or see the indicator light flash.
